ITV’s Social Media
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What to do about negative comments, harassment and threats. Negative comments. Publicly or privately posted messages that could make the person they're talking about feel upset, angry or ashamed. Action you can take: 1. Try not to take it personally. 2. Don't respond or react to negative comments - talk about it with people who know and care about you instead. 3. Block the troll on social media so they can't contract you again. 4. Report the troll to the social media platform. 5. Change your social media profile settings while the programme is being broadcast, so that only people who know you can see of interact with you during this period. Abuse and harassment. Posts or messages that contain disciminatory or obscene language, or make public about their target which aren't true. Actions you can take. Consider all of the actions listed above, and also: 6. Save the evidence by taking screenshots. 7. Contact your key production contact about your experience. 8. Recognise that abuse and harassment are illegal and consider taking legal action against the troll. To begin this, call the police. on 101. Threats. Comments that put you in realistic fear for yourself, your loved ones or your property. Actions you can take: Threats happen very rarely, but should be taken seriously if they do. 9. If you recieve a threat that you believe is credible, contact the police immediately on 101.10. In an emergency, call 999. Also consider all the of the actions listed above, in particular: saving evidence, seeking support from your ITV production contact and confiding in people who are close to you.
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